Why Clients Choose MindGent Service Center
From our beginning we have focused our support around outstanding customer service. We have consistently strive to exceed the expectation of our clients. Our clients range from small businesses to Fortune 500 companies. They choose us because we offer award winning best practice support services integrated into their business.
Learn how we can solve your needs...Single Point of Contact
Corner Care Clinics
Corner Care Clinic operates walk-in minor care clinics throughout the country with an emphasis on compassionate, convenient, and cost effective care for many common ailments. Working together with their staff and vendors, MindGent Service Center provides our Single Point of Contact service for Corner Care Clinics. We log calls from potential patients, former patients, pharmacists, physicians, nurse practitioners that operate the clinics, etc. All of these calls are managed in our Service Portal for Corner Care Clinics. Some types of calls are serviced and resolved by our Service Desk and others are logged and triaged before being escalated to the appropriate staff for follow up and resolution. This model ensures all calls are handled efficiently and consistently and that the appropriate services are available.
Find out how our single point of contact can help you...Service Desk
AIMCO, Inc.
AIMCO, Inc. is a property management firm with a portfolio of over 800 Apartment community locations and 6000 employees. They needed a support company that could keep up with their growth and provide services nationwide. In 2002 MindGent’s Service Center was brought on to fill AIMCO's support needs for each of their 800 communities. Through extensive use of remote assistance technologies we have been able to resolve most of their IT issues from our remote support facility. Some hardware warranty support requests have required contacting system vendors for warranty services. In these situations we handle the customer service call to major vendors such as Dell, HP, and IBM serving as an intermediary. This has led to a reduction in their downtime and an increase in their overall efficiency.
Find out what our help desk can do for you...Service Portal
Wishard Health Services
In 2003 Wishard Health Services, one of the leading providers of healthcare in the city of Indianapolis was looking to improve the service provided to their staff and doctors. They turned to MindGent’s Service Desk and our service portal due to its ease of use and ability to be integrated with their existing support staff. Now whenever a problem occurs, all support requests are fielded at our facility first and handled by our trained medical technology experts. If the problem can not be resolved at our level it is then escalated to on site staff at Wishard’s campus. By supplementing their support staff Wishard was able to meet their budget requirements and provide an improved model for supporting their environment. The portal's knowledge base has proved to be an invaluable tool for their support staff. This central repository contains solutions for resolved issues entered by our technicians and Wishard’s own support staff. Solutions to common problems therefore are resolved quickly. In addition we provide up to date on line reports on the quality and efficiency of our services.
Find out how our service portal can help you...